Assessment Kit-SIT60322 Advanced Diploma of Hospitality Management New Unit-April 2024 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units MEM13014A Apply principles of occupational health and safety in the work environment MEMPE005A Develop a career plan for the engineering and manufacturing industry MEMPE006A Undertake a basic engineering project MSAENV272B Participate in environmentally sustainable work practices Elective units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEMPE001A Use engineering workshop machines MEMPE002A Use electric welding machines MEMPE003A Use oxy-acetylene and soldering equipment MSAPCI101A Adapt to work in industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Conduct wheel loader operations RIIMPO334E

MEM18055 Dismantle

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIT60322 Advanced Diploma of Hospitality Management New Unit-April 2024 aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of