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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTCYS604 Implement best practices for identity management ICTCYS606 Evaluate an organisation
Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements
Core units FBPOPR1003 Communicate workplace information FBPOPR1009 Follow work procedures to maintain quality FBPWHS1001 Identify safe work practices MSMENV272 participate in environmentally sustainable work practices Elective units FBPFSY1001 Follow work procedures to maintain food safety FBPOPR1001 Pack or unpack product manually FBPOPR1002 Operate automated washing equipment FBPOPR1004 Prepare basic mixes FBPOPR1005 Operate basic equipment If you require RPL Kits with comprehensive benchmarking
furniture and fittings CPPCLO3107 Clean external surfaces CPPCLO3102 Clean hard floors If you require RPL Kits with comprehensive benchmarking
LLND Kit-AHCSS00054 Poultry Egg Industry Stockpersons Skill Set Certificate II aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational